Privacy Statement

We respect your privacy and are committed to protecting it. We recognize your need for appropriate protection and management of the personal information we learn about you while you visit our site or while you do business with us. This privacy policy lets you know how we will use and protect that information.

Personal Information

When you request a service or information, place an order, do business with us, send us e-mails, submit feedback or participate in a support forum, we may need to ask you for personal information.

1. Which data is processed and where do we get the data from?

We store and process the following personal data: your company name, your company addresses, company e-mail address, company website, company telephone and fax number, tax number, EORI number, register numbers, your contact person`s name, address, individual company e-mail address, telephone numbers, skype names, nationality and birthdate.

We may also store the following: order data, data relating to the fulfilment of our contractual obligations, advertising and sales data, register data, data for compliance with legal and regulatory requirements.

2. Why and on what legal basis we process your personal data:

We process your personal data in accordance with data protection regulations:

  • for the fulfilment of contractual obligations (Section 6 Para. 1b DSGVO [Datenschutz Grundverordnung (General Data Protection Regulation (GDPR)]):
    The processing of your data (personal data, Section 4 (2) GDPR is necessary to handle transactions with you. We also require this data for the implementation of contracts we have concluded with you, as well as for executing your orders and contacting you from time to time.
  • to comply with legal obligations (Section 6 Para 1c GDPR)
    If you have granted us consent to process your personal data, processing will only take place in accordance with the purposes set out in the declaration of consent and to the extent agreed therein. Any consent given may be revoked at any time with future effect (for example, you may object to the processing of your personal data for marketing and promotional purposes if you no longer consent to processing in the future).  
  • to safeguard legitimate interests (Section 6 Para. 1f GDPR):
    Should it become necessary to process your data over and above the terms stipulated in the contract in order to safeguard our and third party`s legitimate interests, then such processing can be carried out.
  • In the course of legal proceedings.

3. Who can access your data?

Within our organization your data is received by those contractors, officers or employees that require your data to fulfil contractual, statutory and regulatory obligations and to safeguard legitimate interests. Furthermore, data processing companies acting on our behalf (especially IT and back-office service providers, and service line providers) receive your data if they require it to provide their respective services. Accordingly, all the data processing companies are contractually obligated to keep your data confidential and to process it only in the context of service provision.

Our parent company and its affiliates, may be granted access to your personal data if there is a contractual, statutory or regulatory obligation to do so or to safeguard legitimate interests.

4. How long do we store your data?

For the entire period of the business relationship (from the initiation, to the implementation, until the end of the contract) and beyond, in accordance with the legal safekeeping and documentation obligations. These are set out, among others, in:

The Austrian Company Code (UGB)
The Federal Fiscal Code (BAO)
The statutory limitation periods must be taken into consideration for the retention period, and in accordance with the provisions of the General Civil Code (ABGB), for example, these can extend to as long as 30 years in certain cases.

5. Data Protection Rights you are entitled to:

At any time, you have the right

  • of access, to rectification, to deletion or to restriction of processing regarding your stored data
  • to object to the processing of your data
  • to data portability as set forth in the provisions of the Data Protection Law

The controller for personal data is:

PROCAM – Software, Systems & Services GmbH with its current business address:
Bergmillergasse 5/2/D1/2
A -1140 Vienna

We will not send you information unless you request it or we feel that the information would benefit your business needs. If you do not want to receive further information, you can at any time contact us and request to be removed from the contact list. We will not provide information that identifies you personally to a third party without your permission, except as necessary to process your requests.

Some areas of our web site pages are password protected, or require that you license Procam Software products. In other select areas of our web site we may request that you provide us with basic information before accessing that area. If you choose not to register and not to provide this information, you can still use most of our web site. However, you will not be able to access the areas that require registration.

If you have complaints you may direct your complaints to the Austrian Data Protection Authority:

Use of "Cookies" on the Website

Cookies are small files web sites place on your hard drive that allow sites to identify you. The use of cookies is a common practice on many  web sites. For example, if you allow a site to remember your login name or password, the site places a cookie on your computer. We may place cookies on your computer to allow us to identify you. We may use cookies to measure web-traffic, to offer you certain services and to customize your visit. However, if you do not wish to receive cookies, or want to be notified of when they are placed, your browser may permit you to do so.


The security of your data is our highest concern. Our stated aim is to take all technical and organizational measures required to ensure that our data processing is carried out in a secure manner and to process your personal data in such a way that it is protected from access by unauthorized third parties.

Linked Sites

Our Web-site may link to other sites not controlled by us. We are not responsible for the privacy or security practices of any other Web sites and make no representations or warranties about any other site or material that you may access through links or other references on this Site. You do so at your own risk. The presence of links to non-PROCAM sites or materials does not imply that we endorse or accept responsibility for the content or use of such sites or materials. 

Changes to the Privacy Policy

We reserve the right to change this policy at any time without notice.

Feedback to the Website

If you have a question or comment about the Procam Web-Site, please contact our Webmaster.

Terms of Use

The materials on this Web-Site are provided by us for informational and business purposes only. By downloading any material from the site, you agree to certain Terms of Uses. For complete information, please see our Terms of Use.